FAQ

Frequently Asked Questions

 

Q :  This must be more expensive than a Wired Alarm 

A  :  Not necessarily. Wireless Technology ensures installation is in minutes and not hours or days

Q :  I am upgrading from ADSL Broadband to Ultra Fast Broadband. Will EyeAlarm work? 

A  :  Yes absolutely. Not only will it work it will also automatically re-route your Alarm Monitoring signals over the cellular network if something impacts your UFB service

Q :  Will my Alarm work if my power fails?

A  :  Yes and as above if your broadband is impacted by the power failure the system can transmit over the mobile network

Q :  Can I arm and disarm it remotely?

A  :  Yes you can arm and disarm via smartphone application if a SIM is installed in Control panel

Q :  Does the system have any redundancy?

A  :  Yes. The Control panel has both Ethernet and Cellular ports as Standard and can be configured to use both in a redundant configuration or either singularly.

Q :  Are the internal PCAM’s pet proof?

A  :  The detectors can be tuned down. Generally we don’t need to as the Video shows the operators that the activation is a cat or dog and hence no further action

Q :  Do the cameras record video?

A  :  No the system is not sitting there recording video in the way CCTV does.  The system only transmits Video when it is armed and then activated. The 10 second videos are stored on the Monitoring Station server

Q :  Can I have access to any video footage from my site?

A  :  Yes these can be emailed by request

Q :  Will the system impact my Broadband usage?

A  :  Not really. Even very active systems use less than 100Meg per month generally

Q :  Do I need to be concerned about my Privacy with cameras?

A  :  Not at all. The system must be armed (ie you are not there) and must then be activated before any video is transmitted.

Q :  Are there any special power requirements?

A  :  No. A simple 3 pin wall outlet is all that is required.

Q :  Do Police respond to EyeAlarm activations?

A  :  If the Video shows an intruder then yes Police respond. Onsite Arrests are what result from this solution.

Q :  Can I have an External Siren?

A  :  Yes you can although it is our stated intention to catch criminals in the act. Scaring criminals away with loud sirens is ‘yesteryear’ technology and thinking we believe.

Q :  With the extra functionality including Video verification and redundancy this must be expensive?

A  :  No its not. It is cheaper than a normal wireless blind alarm generally. The hardware is more expensive than a Wired Blind alarm but generally by the time installation is taken in to account EyeAlarm is often less expensive.